Careers

DESCRIPTION

Role: Technical Support Engineer

Reporting to: Technical Lead Integration and Install

Based at: FMS Malvern Office

Job Purpose:

To provide the integration and service teams (business delivery team) and customers with technical support associated with the design or upgrade of critical monitoring systems.

Key Responsibilities and Accountabilities:

1. Generation of documentation associated with system installations from receipt of order to final handover to the customer and subsequent internal handover to the service care team.
2. Delivery of assigned tasks associated with system installations from receipt of order to final handover to the customer.
3. Communicate and liaise verbally and in writing with customers, colleagues and suppliers during the design process, interpreting and responding to verbal or written instructions. 
4. Assist and contribute with the research and development of components and systems.
5. Client site assessment visits as appropriate and as required.
6. Supporting the commercial team in the calculation, preparation and issue of quotations and proposals.

Detailed tasks:

The Technical Support Engineer may perform many of the following tasks:

1. Review the customer order against our technical submission
2. Generate system drawings:  wiring diagrams, panel drawings, system schematic drawings
3. Generate bill of materials for the procurement of all components required for the system
4. Generate validation documentation for review such as  Functional Design Specification, Configuration Statement (for bespoke software installation), Installation / Operational Qualification documentation

Skills 

• Ability to work within a team and contribute to the team effort
• Excellent organization and communication skills
• Ability to make clear decisions and solve challenging problems.
• Being resilient and ambitious
• Being professional, technical and analytical
• Time management
• Meeting deadlines
• Being computer literate
• Being commercially aware
• Keeping up to date with technology
• AutoCAD skills

Education/qualifications:

• Degree, HND, (or equivalent) in engineering technology or equivalent experience-based learning
• Driving licence

Engineer experience requirements

• Minimum of four years experience in an engineering role
• Experience in design and engineering software such as CAD.  We use DraftSight

Other job requirements:

1. Execute the responsibilities of a company representative according to the required lawful and ethical standards.
2. Arrange and participate in divisional meetings, conferences, and project meetings.
3. Adhere to company’s policies and procedures to carry out work, following the required SOPs, customer/ company H&S requirements and QMS requirements 
4. Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
5. Establish and maintain effective working relationships with staff, supervisors, and customers. 
6. Maintain regular consistent and professional attendance, punctuality, and personal appearance.
7. Play an active role in maintaining and improving the reputation of the FMS brand name and establishing long term client relationships.
8. To assist in the sales effort to obtain sales leads and help to secure future installation projects and service contracts.

Scale & Territory Indicators:

Territory: UK & Republic of Ireland