Careers & Vacancies
If you’d like to move your career forward with FMS, this is the place to watch.
Even if we have no job vacancies for engineers or other positions listed here, we are always happy to hear from enthusiastic and motivated people. Just get in touch.
DESCRIPTION
Role: Applications Specialist
Reporting to: Commercial Director
Based at: FMS Malvern
Term: Permanent, full-time
The company:
Facility Monitoring Systems Ltd supplies, installs and supports specialist, real time critical monitoring and alarm systems, associated instruments and equipment in the pharmaceutical, healthcare, automotive and industrial sectors.
Job Purpose:
To work with the Commercial Director to achieve and exceed sales targets for critical monitoring and alarm systems (FMS).
To promote, demonstrate and sell our TSI range of particle counters including our exciting new product, the TSI BioTrak unique real-time viable particle counter for aseptic manufacturing and monitoring system software.
To develop and maintain customer relationships. This is very much an “on the road” home based role visiting customers and sites.
Key Responsibilities and Accountabilities
- To plan and prioritise personal sales activities and customer contact to achieve agreed business aims/targets.
- To implement marketing strategy and contribute towards the continued development of the strategy in line with business and market requirements.
- To meet with customers to assess their requirements and be familiar with the legislative and quality standard requirements for monitoring systems and equipment, such as ISO 14644-1/2.
- To demonstrate the FMS critical monitoring software and alarm system, the range of AeroTrak handheld and portable airborne particle counter range, and the BioTrak real-time viable particle counter.
- To liaise with the Integration & Installation engineers on receipt of a system order for an effective hand-over to the team who will deliver the project.
- To support and maintain contact with customers post-delivery of system and/or equipment to ensure their satisfaction with the product(s) and the services the company offers.
- To identify and establish new business opportunities.
- To work with the Commercial Team and Technical Engineers to identify potential new products.
Detailed Tasks:
The post holder will be required to perform many of the following tasks:
- Follow-up on external and internal sales leads / opportunities
- Develop new opportunities
- Visit customer offices and sites to ascertain requirements
- Prepare detailed brief on customer requirements for monitoring systems for the generation of proposals
- Prepare and issue proposals (quotations) for AeroTrak airborne handheld and portable particle counters and the BioTrak real-time particle counter using our CRM system (Simpro)
- Handover briefing to Integration & Install team on new system orders.
- Use our CRM (Simpro) to maintain sales opportunities and provide pipeline forecasting for the Commercial Director
- Demonstrate the BioTrak real-time viable particle counter to potential customers
- Demonstrate the FMS monitoring system software
- Demonstrate AeroTrak handheld and portable airborne particle counters
- Develop and maintain relationships with key customers
- Attend trade shows, conferences, and other marketing events
- Establish and maintain relationships with TSI, the manufacturer of the BioTrak real-time viable particle counter and the FMS software suite.
- Attend TSI training courses to develop knowledge of their products
Skills
- Teamwork
- Organization
- Communication
- Good listening skills
- Being resilient and ambitious
- Being professional, technical, and analytical
- Time management
- Meeting deadlines
- Being computer literate
- Being commercially aware
- IT – good skills in Microsoft 365 Apps
Education/qualifications:
- Degree or HND in engineering or a related discipline.
- Driving licence
- Formal sales training in complex selling environments (e.g. Miller Heiman Strategic and Conceptual Selling, Challenger or similar)
Experience requirements:
- Cleanroom, Pharmaceutical or semi conductor industry experience.
- Experience of selling systems which include software and hardware components.
- Working knowledge of clean spaces, cleanroom design and cleanroom operation.
- Participation in industry associations such as ISPE, PDA, PHSS
Other job requirements:
- Execute the responsibilities of a company representative according to the required lawful and ethical standards.
- Adhere to company’s policies and procedures to carry out work, following the required SOPs, customer/ company H&S requirements and QMS requirements
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Establish and maintain effective working relationships with staff, supervisors, and customers.
- Maintain regular consistent and professional attendance, punctuality, and personal appearance.
- Play an active role in maintaining and improving the reputation of the FMS brand name and establishing long term client relationships.
Scale & Territory Indicators:
- Territory: UK, ROI & overseas client sites (as required).
DESCRIPTION
Role: Technician/Engineer Integration and Install
Reporting to: Technical Leads
Based at: FMS Malvern Office
Job reference: FMS 080
Understanding the role
Project management, delivery and technical support associated with assigned projects specializing in the supply, installation, testing, commissioning, and validation of environmental monitoring systems.
Key Responsibilities and Accountabilities
- Execute the responsibilities of a company representative according to the required lawful and ethical standards.
- Delivery of assigned tasks associated with system installations from receipt of order to final handover to the customer.
- Support the operations support team with coordinating, planning, and allocation of site visits.
- Supporting the commercial team in calculating, preparation and issue of quotations and proposals.
- Arrange and participate in divisional meetings, conferences, and project meetings.
- Plan, coordinate and (where necessary) deliver technical training for staff.
- Assist with customer liaison for technical system queries.
- Adhere to stated policies and procedures relating to health and safety, and quality management.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
- Establish and maintain effective working relationships with staff, supervisors, and customers.
- Maintain regular consistent and professional attendance, punctuality, and personal appearance.
- To be responsible for the delivery of assigned tasks associated with current and ongoing system installation contracts as related to the day-to-day business.
- To carry out work at FMS client sites, to install, test, commission and validate environmental monitoring systems and components and formally hand over the system to the end-user client.
- To diagnose and troubleshoot technical problems on environmental monitoring systems and components to take action to rectify failures and non-conformances.
- Generate and maintain project documentation, drawings and contract communications and keep accurate and current information collated in the required format within the project files.
- Play an active role in maintaining and improving the reputation of the FMS brand name and establishing long term client relationships.
- To assist in the sales effort to obtain sales leads and help to secure future installation projects and service contracts.
- Assist the service and calibration department when required and as appropriate.
- Assist and contribute to the research and development of components and systems.
- Client site assessment visits as appropriate and as required.
Scale & Territory Indicators
Delivery of assigned project tasks across all product ranges across the full scope of FMS services and on client sites. Territory: UK & overseas client sites (as required).
DESCRIPTION
This role has now been filled.
Role: Technical Engineer
Reporting to: Technical Director
Based at: FMSL Malvern Office
Understanding the role
Support customers’ requests for investigation, troubleshooting and resolution of technical issues.
Technical support to the integration and service teams (business delivery team), associated with the design, installation or upgrade of critical monitoring systems.
Provide the commercial team with technical support for generation of proposals for systems and system additions.
Key Responsibilities and Accountabilities
- To assist in the diagnosing and troubleshooting of technical problems on environmental monitoring systems and components and to take action to rectify failures and non-conformances.
- Serve as first line support, escalating to senior colleagues and engaging assistance of colleagues as required
- Assist with documenting and testing any new products, features and additions to continually develop and improve the FMSL product range and engineering procedures, and manage ongoing component compatibility.
- Assist with the initial set up of in-house test systems and manage these test systems going forward.
- Assist the project delivery team with fully documenting and testing in-house control panels and component builds.
- Assist the project delivery team with delivery of assigned tasks associated with system installations, upgrades and migrations from receipt of order to final handover to the customer.
- Communicate and liaise verbally and in writing with customers, colleagues and suppliers, interpreting and responding to verbal or written instructions.
- Assist with planning and delivering technical training for staff and customers.
- Client site visits as appropriate and as required.
- Supporting the commercial team in the calculation, preparation and issue of quotations and proposals.
Skills
- Ability to work within a team and contribute to the team effort.
- Excellent organisation, communication and problem-solving skills.
- Excellent computer, software application and networking skills.
- Desire to learn and be curious about how things work, or why they don’t work.
- Being professional, technical and analytical.
- Being literate and numerically literate.
- Ability to make clear decisions.
- Being resilient and ambitious.
- Time management.
- Meeting deadlines.
- Being commercially aware.
- Keeping up to date with technology.
Education/qualifications:
- Degree, HND, (or equivalent) in ICT and/or engineering technology or equivalent experience-based learning.
- Driving licence
Engineer experience requirements
- Minimum of two years’ experience in an engineering, ICT or customer support role.
- Experience in implementing or supporting commercial/industrial hardware, computers, software applications or networking.
- Experience in fault finding on computer networks and electrical circuits beneficial.
Other job requirements:
- Execute the responsibilities of a company representative according to the required lawful and ethical standards.
- Arrange and participate in meetings and conferences.
- Adhere to company’s policies and procedures to carry out work, following the required SOPs, customer/ company H&S requirements and QMS requirements.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Establish and maintain effective working relationships with staff, supervisors, customers, partners and suppliers.
- Maintain regular consistent and professional attendance, punctuality, and personal appearance.
- Play an active role in maintaining and improving the reputation of the FMSL brand name and establishing long term client relationships.
- To assist in the sales effort to obtain sales leads and help to secure future installation projects and service contracts.
Scale & Territory Indicators
Delivery of assigned project tasks across all product ranges across the full scope of FMS services and on client sites. Territory: UK & Republic of Ireland (as required).
DESCRIPTION
This role has now been filled.
Role: Technician/Engineer Service Care
Reporting to: Technical Leads
Based at: FMS Malvern Office
Job reference: FMS 09
Understanding the role
To carry out test service and calibration activities on environmental monitoring systems and equipment at FMS’s client sites and act as technical support for customers and internal staff.
Key Responsibilities & Accountabilities
- Execute the responsibilities of a company representative according to the required lawful and ethical standards.
- Support the operations support team with Coordinating, planning, and allocation of site test visits.
- Supporting the commercial team in calculating, preparation and issue of quotations.
- Arrange and participate in divisional meetings, conferences, and project meetings.
- Plan, coordinate and (where necessary) deliver technical training for staff.
- Act as customer liaison for technical calibration queries.
- Adhere to stated policies and procedures relating to health and safety, and quality management.
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Understanding all the latest industry test standards and best practices.
- Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
- Establish and maintain effective working relationships with staff, supervisors, and customers.
- Maintain regular consistent and professional attendance, punctuality within core working hours and customer site time requirements, and personal appearance.
- To be responsible for the delivery of all technical aspects associated with current and ongoing service contracts as related to the day-to-day business.
- To carry out work at FMS client sites, to service, test and calibrate environmental monitoring systems and components to prove accuracy of performance and continued effectiveness.
- To carry out remedial repairs on environmental monitoring systems and components to rectify failures and non-conformances.
- To complete all necessary documentation and reports on completion of testing, remedial and call out works and ensure that the client is in receipt of the required calibration certificates upon completion of the visit and before leaving the site.
- Play an active role in maintaining and improving the reputation of the FMS brand name and establishing long term client relationships.
- To assist in the sales effort to obtain sales leads and help to secure future installation projects and service contracts.
- Assist the projects department when required and as appropriate.
- Assist and contribute with the research and development of components and systems.
- Client site assessment visits as appropriate and as required.
Scale & Territory Indicators
- Delivery of assigned service and calibration tasks across all product ranges across the full scope of FMS services and on client sites
- Territory: UK & overseas client sites (as required).
DESCRIPTION
This role has now been filled.
Role: Technical Support Engineer
Reporting to: Technical Lead Integration and Install
Based at: FMS Malvern Office
Job Purpose:
To provide the integration and service teams (business delivery team) and customers with technical support associated with the design or upgrade of critical monitoring systems.
Key Responsibilities and Accountabilities:
- Generation of documentation associated with system installations from receipt of order to final handover to the customer and subsequent internal handover to the service care team.
- Delivery of assigned tasks associated with system installations from receipt of order to final handover to the customer.
- Communicate and liaise verbally and in writing with customers, colleagues and suppliers during the design process, interpreting and responding to verbal or written instructions.
- Assist and contribute with the research and development of components and systems.
- Client site assessment visits as appropriate and as required.
- Supporting the commercial team in the calculation, preparation and issue of quotations and proposals.
Detailed tasks:
The Technical Support Engineer may perform many of the following tasks:
- Review the customer order against our technical submission
- Generate system drawings: wiring diagrams, panel drawings, system schematic drawings
- Generate bill of materials for the procurement of all components required for the system
- Generate validation documentation for review such as Functional Design Specification, Configuration Statement (for bespoke software installation), Installation / Operational Qualification documentation
Skills
- Ability to work within a team and contribute to the team effort
- Excellent organization and communication skills
- Ability to make clear decisions and solve challenging problems.
- Being resilient and ambitious
- Being professional, technical and analytical
- Time management
- Meeting deadlines
- Being computer literate
- Being commercially aware
- Keeping up to date with technology
- AutoCAD skills
Education/qualifications:
- Degree, HND, (or equivalent) in engineering technology or equivalent experience-based learning
- Driving licence
Engineer experience requirements
- Minimum of four years experience in an engineering role
- Experience in design and engineering software such as CAD. We use DraftSight
Other job requirements:
- Execute the responsibilities of a company representative according to the required lawful and ethical standards.
- Arrange and participate in divisional meetings, conferences, and project meetings.
- Adhere to company’s policies and procedures to carry out work, following the required SOPs, customer/ company H&S requirements and QMS requirements
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
- Establish and maintain effective working relationships with staff, supervisors, and customers.
- Maintain regular consistent and professional attendance, punctuality, and personal appearance.
- Play an active role in maintaining and improving the reputation of the FMS brand name and establishing long term client relationships.
- To assist in the sales effort to obtain sales leads and help to secure future installation projects and service contracts.
Scale & Territory Indicators:
Territory: UK & Republic of Ireland
Job Application
“I would like to take the opportunity to thank the FMS team for the extra mile everyone walked to get our last service visit completed. Through no fault of yours whatsoever, many things went wrong yet you all pulled together and got the job done. I would like to give a special thanks to Bayley who not only kept me informed of the situation but worked nonstop to get it resolved, including over the weekend to complete the work once the equipment he was waiting for arrived.”
“I would like to thank the company for a really prompt service. Many thanks.”
“I have a very good connection with everyone I have been in contact with at FMS. All very friendly, nothing is too much trouble and highly professional with a personal touch.”
“I have had contact on the phone and through email and I cannot fault their customer service. It is excellent. The returns of the goods is swift and hassle-free. Thank you.”
“Jon was very helpful and took the time to talk through the set-up. Amy is always prompt and helpful with email responses.”
“FMS is one of the few companies I deal with who I have complete trust in. The quality of service I receive from all departments is excellent.”
“Just wanted to say excellent work, well done all. The upgrade has been a really impressive piece of work the feedback is very positive and the changes made look great. Please pass on my thanks to everyone involved at FMS for their support, your efforts have been really appreciated.”
Products
A comprehensive range of world-class airborne particle counter instruments and monitoring systems from TSI and ViGIE
Industry Sectors
Particle monitoring systems and expertise for cleanrooms and controlled environments in all industry sectors.
Services
Extensive range of bespoke contracts and exemplary customer support for all cleanroom, clean air and contamination-controlled environment applications.
UKAS Accreditation
Rigorous certification of FMS competency and compliance to reassure customers with our accredited temperature calibrations.
Talk to Us
Please get in touch to discuss your exact requirements and allow us to offer the best solutions.
