This Privacy Policy describes how Facility Monitoring Systems Ltd (“FMS,” “we,” “us,” or “our”) collects, uses, shares, and protects the personal information of individuals (“you” or “users”) in connection with our business, marketing services and website.

Information Collection and Use

We may collect various types of personal information, including but not limited to:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, business contact details
• Website Usage Data: Cookies, IP address, browser type, pages visited

We collect this information for purposes such as providing marketing services, improving user experience, and communicating with our customers and website visitors.

Information Sharing and Disclosure

We may share your personal information with third-party service providers or partners to deliver services, process payments, or improve our operations. We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. A deadline date for the deletion of data can be agreed between us and our customers.

Your Choices

You have the right to opt out of certain communications or marketing activities. You may also ask us to access, update, or delete your personal information by contacting us.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather information about usage patterns. You can manage your cookie preferences through your browser settings.

Information Security and Customer-Provided Data

At Facility Monitoring Systems Ltd (FMS), safeguarding the confidentiality and security of information provided by our customers for specific projects is of the utmost importance to us. We employ robust measures to ensure the protection of customer-provided data:

Confidentiality Measures and Non-Disclosure Agreements

All information provided by customers for a specific project is treated with the highest level of confidentiality. Access to this data is restricted to authorised personnel directly involved in the project. It is standard FMS practice to request that all team members involved in a specific project sign Non-Disclosure Agreements at the proposal stage.

Secure Storage

Customer-provided data is stored securely using industry-standard encryption methods and access controls to prevent unauthorised access, disclosure, or alteration.

Limited Access

Only FMS team members directly involved in a project have access to customer-provided information. They are bound by confidentiality agreements and understand their responsibilities regarding the protection and non-disclosure of this data.

Data Handling Protocols

We follow stringent protocols for the handling, transmission, and storage of customer-provided data throughout the project lifecycle. This includes secure file-sharing methods and secure communication platforms.

Employee Training

Our team members undergo regular training to ensure they are well-versed in data security protocols and understand the importance of maintaining the confidentiality and integrity of customer-provided information.

Third-Party Confidentiality

In cases where third-party vendors or contractors are involved in project-related tasks, they are required to adhere to our confidentiality standards and are bound by contractual agreements to maintain the security of customer data.

Data Retention

We retain customer-provided data only for the duration necessary to fulfil the purposes detailed in the project scope or as required by applicable laws. Once the project is concluded, we securely archive or delete this information as per agreed terms or upon customer request.

We are committed to maintaining the highest standards of information security to protect customer-provided data from unauthorised access, disclosure, or misuse.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify users of any material changes through our website or other means.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us by calling: +44 (0)1684 576452 or by email at: monitoring@fms-uk.com.

Facility Monitoring Systems Ltd – UK Headquarters
Unit 5 Beauchamp Business Centre
Sparrowhawk Close
Enigma Business Park
Malvern
Worcestershire WR14 1GL