Our Services

At FMS, we can assist with all your contamination control and equipment calibration needs by offering a broad range of expertise and bespoke professional support services in addition to our Service Care Plans.

UKAS Calibrations

We are an ISO 17025 UKAS accredited calibration laboratory (Laboratory No. 9791) offering on-site and in-house UKAS ISO 17025 temperature calibration services.

Other Calibrations

In addition to our UKAS calibrations, we offer particle counter calibrations on site and in-house (to ISO 21501-4 standards for products from TSI Inc.). In-house calibrations take place in our dedicated assessment and calibration Laboratory at Malvern, alongside the gold standard reference equipment and certified standards. All come with fully compliant calibration certificates. 

Our other calibration capabilities include: 

  • Temperature (UKAS and non-UKAS)
  • Pressure
  • Humidity
  • Gases (for example CO2, O2 and VOCs)

Installation & Integration

As well as new installations and sizeable setups, we manage our customers’ systems with continual support that includes:

  • System expansions and upgrades
  • Full documentation
  • Maintenance of validation status.

Technical Support

As well as instrument inspection and restoration to optimum conditions, our highly skilled staff can offer technical support for your product or system.

Compliance to Standards

Systems and instruments can be supplied to support compliance to relevant ISO standards, EU GMP Annex 1, US Federal standard CFR 21 Part 11 and other standards as applicable. All documentation supplied follows appropriate regulatory guidelines, and our engineers are trained to execute each associated test and calibration to ensure the relevant system or instrument qualification.

FMS is accredited to ISO 9001:2015 which underscores our commitment to quality management, and also to ISO 45001, which certifies our operations for Occupational Health & Safety, covering workplace risks at FMS premises and at our customers’ sites.

Support Services

Our support services include product after-sales, field service & repair, equipment repair, calibration and recalibration, all with applications and technical support across all industry sectors.

FMS service van

FMS Service Care Plan Level 1

  • One-year fixed price contract
  • Service and calibration of current system
  • Technical telephone and email support – Monday to Friday between 8.30am and 5.00pm
  • 5% price reduction on standard repair costs
  • Option to upgrade your contract to include emergency engineer callouts for 1 day, 2 days or 3 days per Care Plan period or unlimited

FMS Service Care Plan Level 2

  • Two-year fixed price contract
  • Service and calibration of current system
  • Technical telephone and email support – Monday to Friday between 8.30am and 5.00pm
  • 7.5% price discount on FMS Software updates
  • 10% price reduction on standard repair costs
  • Option to upgrade your contract to include emergency engineer callouts for 1 day, 2 days or 3 days per Care Plan period or unlimited

FMS Service Care Plan Level 3

  • Three-year fixed price contract
  • Service and calibration of current system
  • Technical telephone and email support – Monday to Friday between 8.30am and 5.00pm
  • 15% price discount on FMS Software updates
  • Annual free system health check for customers who can provide remote access to their system
  • 15% price reduction on standard repair costs
  • Option to upgrade your contract to include emergency engineer callouts for 1 day, 2 days or 3 days per Care Plan period or unlimited

Our Service Care Plans make life easy for our customers and give peace of mind by providing dependable support solutions based on fixed prices for the duration of each contract. Our service coordinator will be in touch to arrange or renew your Service Care Plan ahead of time.

“Many industry sectors require their business partners to be certified to confirm competency. Our BS EN ISO 9001:2015 and UKAS ISO 17025 certifications signify compliance with the rigorous requirements detailed in the standard and makes FMS the obvious choice to deliver these critical services”

STEVE WAKE, Managing Director

Products

A comprehensive range of world-class airborne particle monitoring instruments and systems from TSI and ViGIE

Industry Sectors

Particle monitoring systems and expertise for cleanrooms and controlled environments in all industries.

Services

Extensive range of bespoke contracts and exemplary customer support for all cleanroom, clean air and contamination-controlled environment applications.

UKAS Accreditation

Rigorous certification of FMS competency and compliance to reassure customers with our accredited temperature calibrations.

Talk to Us

Please get in touch to discuss your exact requirements and allow us to offer the best solutions.